Customer Care

Customer Service at ZGO Perfumery

Welcome to ZGO Perfumery’s Customer Service page. We are committed to providing you with an exceptional shopping experience. Below you’ll find information on how to navigate our services, policies, and support options.

Contact Us For any inquiries or support:

Order Inquiries

  • Check Order Status: Log in to your account to view current and past order details.
  • Order Modifications: Please contact us as soon as possible if you need to modify or cancel an order.

Shipping Information

  • Domestic Shipping: We offer free shipping on orders over $100. For detailed shipping rates and policies, click here.
  • International Shipping: Currently, we do not ship internationally.
  • Lost or Stolen Packages: Refer to our Shipping and Delivery Policy for detailed instructions.

Returns and Exchanges

  • Returns: We accept returns of unopened products within 30 days of purchase. For more information, visit our Return Policy.
  • Exchanges: If you wish to exchange an item, please return the original for a refund and place a new order.

Cancellation Policy

  • Cancellations: Orders can be canceled within 24 hours of purchase. For more details, see our Cancellation Policy.

Sample Program Discover your next favorite fragrance with our Sample Program. Explore a variety of scents through our carefully curated samples before committing to a full-size product. For more details and to order your samples, click here.

Email Sign-Up Stay updated with the latest from ZGO Perfumery by signing up for our email newsletter. You’ll receive exclusive offers, updates on new products, and news about upcoming events. To subscribe, simply enter your email address in the subscription box at the bottom of our homepage or click here to sign up.

FAQs For quick answers to common questions regarding our products, orders, or policies, please visit our FAQs page.

Feedback We value your feedback. Please let us know how we can improve your experience by contacting our support team or submitting feedback through our website.

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Thank you for choosing ZGO Perfumery. We look forward to serving you!