ZGO Shipping Policy - Updated for the Holiday Season
ZGO offers FREE SHIPPING on all domestic orders of $95.00 or more. For orders under $95.00, a flat rate shipping charge of $8.95 applies.
Our goal is to deliver products quickly. Orders are shipped via UPS Ground and USPS, typically arriving within 2-7 business days. Orders placed before 12pm (PT) on weekdays generally ship within 1-2 business days, depending on product availability. Orders after 12pm (PT) or on weekends ship the next business day. Expedited shipping is available by calling before 12:00 P.M. PST or selecting premium options at checkout. Express shipping is offered Monday through Friday.
Holiday Shipping Advisory
During the holiday season, including after Black Friday and Cyber Monday, shipping times may be longer due to high volume and postal service delays. We appreciate your patience and recommend ordering in advance.
Currently, we do not offer international shipping.
In case of back-ordered items, we'll contact you with the expected ship date. You may choose to wait or receive a refund. We typically ship available items immediately.
Check your order status under "My Account" and "Track Orders".
We accept MasterCard, Visa, American Express, Discover, AMAZON Payments, and PayPal. Your credit card is charged upon order placement. Our website uses SSL Secure Certificates for data encryption and is verified by GeoTrust SSL Certificate.
Call 1-888-789-4753 or Fax to place orders by phone, available Monday through Saturday, 11:00 am - 5:00 pm PST.
State Sales Tax
Sales tax is collected in specified states. Tea orders are exempt from sales tax, though local taxes may apply in certain states.
Summer Time Delivery
To prevent candle melting, orders are not shipped on Thursdays & Fridays during summer to avoid weekend storage in hot delivery trucks.
APO Address Shipping
Due to USPS restrictions on flammable items, we can't ship perfumes containing alcohol to APO addresses. We're exploring alternative options.