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ZGO Shipping Policy

Shipping:


FREE SHIPPING - ZGO offers FREE SHIPPING on all domestic orders of $75.00* or more. If your order is under $75.00, then a $7.95 flat rate shipping charge will apply. 


Our goal is to get our products to our customers as quickly as possible. We ship via UPS Ground and USPS. When you order from our website, you can expect to receive your products within 2-7 business days. If orders are placed before 12pm (Pacific Time) weekdays, then they will usually ship within 1-2 business day depending on product availability. Orders placed after 12pm(Pacific Time) or on weekends will ship the next business day. If you need expedited shipping, please call before 12:00 P.M. PST or choose your premium shipping options at checkout. The Express shipping option is available Monday through Friday. All rates are quoted directly from our shipping carriers.

International Shipping: We are pleased to offer international shipping to seventeen countries.  You can select your country of destination at the Checkout screen. We ship by UPS Worldwide Expedited and delivery can be expected within 3-5 business days. Please note that the customer is responsible for the payment of duties and taxes.

 *Processing and Shipping time does not include weekends and National Holidays.


 Back Orders:

We normally have all items in stock, however occasionally an item may be back ordered. If your item is back ordered, then we will contact you and let you know the anticipated ship date. The customer may choose to either wait for the ship date, or receive a refund. We will normally ship all available items immediately, but may ship upon the order being complete.

Checking Order Status:

To check on the status of your order; go to "My Account" and the shipping status will be displayed under "Track Orders".


Your Payment is Secure:

Orders can be placed 24 hours a day, 7 days a week on the ZGO web site. Ordering from ZGO is safe and secure. We utilize SSL Secure Certificates to encrypt all personal data to and from our site. To insure your transactions are secure and safe, our site is verified GeoTrust SSL Certificate. Our site is scanned daily for Malware. 

We accept MasterCard, Visa, American Express, Discover, AMAZON Payments PayPal. Your credit card is charged as soon as your order is placed.


We're Here for Your Phone Orders Too:

To place a telephone order, call 1-888-789-47531-888-789-4753 or by Fax 1-888-789-4753. We are here to assist our customers between 11:00 am and 5:00 pm PST, Monday through Saturday. You may also leave a message and we will call you back as soon as possible.


State Sales Tax:

As per federal and state tax laws, we are required to collect sales tax in the following states:

California, Florida, Georgia, Illinois, Maryland, Michigan, Nevada, New Jersey, New York, North Carolina, Tennessee, Texas, Virginia, Washington and Wisconsin. Our website correctly calculates the sales tax due, consistent with the latest tax tables for the state and local jurisdiction. If you are ordering tea, then there is no sales tax charged, as per the allowances made by State laws. But in certain states, local taxes may apply.



* Summer Time Delivery

Candles can melt in a very hot climate. So to help ensure that your merchandise is delivered in impeccable condition during the summer months, we will not ship your order on Thursday & Friday to avoid the merchandise sitting over a weekend in a hot delivery truck. Fortunately our San Francisco fog helps with keeping our candle storage cool.