ZGO Shipping Policy

ZGO Shipping Policy - Updated for the Holiday Season

Free Shipping

ZGO offers FREE SHIPPING on all domestic orders of $95.00 or more. For orders under $95.00, a flat rate shipping charge of $8.95 applies.

Shipping Timeframe

Our goal is to deliver products quickly. Orders are shipped via UPS Ground and USPS, typically arriving within 2-7 business days. Orders placed before 12pm (PT) on weekdays generally ship within 1-2 business days, depending on product availability. Orders after 12pm (PT) or on weekends ship the next business day. Expedited shipping is available by calling before 12:00 P.M. PST or selecting premium options at checkout. Express shipping is offered Monday through Friday​​.

Holiday Shipping Advisory

During the holiday season, including after Black Friday and Cyber Monday, shipping times may be longer due to high volume and postal service delays. We appreciate your patience and recommend ordering in advance.

International Shipping

Currently, we do not offer international shipping​​.

Back Orders

In case of back-ordered items, we'll contact you with the expected ship date. You may choose to wait or receive a refund. We typically ship available items immediately​​.

Order Tracking

Check your order status under "My Account" and "Track Orders"​​.

Secure Payments

We accept MasterCard, Visa, American Express, Discover, AMAZON Payments, and PayPal. Your credit card is charged upon order placement. Our website uses SSL Secure Certificates for data encryption and is verified by GeoTrust SSL Certificate​​.

Phone Orders

Call 1-888-789-4753 or Fax to place orders by phone, available Monday through Saturday, 11:00 am - 5:00 pm PST​​.

State Sales Tax

Sales tax is collected in specified states. Tea orders are exempt from sales tax, though local taxes may apply in certain states​​.

Summer Time Delivery

To prevent candle melting, orders are not shipped on Thursdays & Fridays during summer to avoid weekend storage in hot delivery trucks​​.

APO Address Shipping

Due to USPS restrictions on flammable items, we can't ship perfumes containing alcohol to APO addresses. We're exploring alternative options​​.