ZGO's primary goal is to ensure customer satisfaction.
We guarantee your merchandise will arrive to you in good condition. ZGO takes every precaution and care in packaging our merchandise. But, accidents do happen- so if an item is damaged in transit, it will be replaced at no cost to you. Please contact us if an item has been damaged in shipping. A photo of the damaged item may be required for the replacement. Damaged items must be claimed within 7 days of delivery.
We also guarantee that you will be completely satisfied with your order. If you are not satisfied - we will accept the return of the unopened and unused merchandise*. Some products have a plastic wrap- If the wrap is opened, then the product is considered "opened". We will provide you an exchange or refund per your request up to 30 days of your purchase. To insure your satisfaction, we have a "free return" policy, and you will not be charged for return shipping. A refund will be applied in the same form of payment made for the purchase, including shipping. Please notify us of a return or exchange by an email to: firstname.lastname@example.org; or you can call us at 888-789-4753.
Please carefully repack return merchandise- We recommend that you insure your merchandise with your shipping company to protect you against damages while in transit. The refund will be issued by the original form of payment once the merchandise is received and verified as unopened and in resalable condition. Please address return merchandise to ZGO Return, 600 Castro Street- San Francisco, Ca. 94114.
If an item is returned to us by our shipping company as "undeliverable" (as per, for example, an incorrect address), "unclaimed" or is "refused", then we may charge for the additional costs of the return shipping. A refund will be applied to your account minus the return shipping charge.
If an item is lost or stolen at the delivery address, then we are not responsible for the replacement of the item since the shipment is considered delivered.
If the shipping address is input incorrectly and the package has not yet shipped, then the customer must call our customer service number to correct the information within 24 hours. If the package has already shipped, then it may be possible to reroute it; however there is no guarantee. If the package is delivered to an incorrectly placed shipping address, then the customer is responsible for the item and it can not be replaced.
*For Perfume products: Perfume can not be returned or exchanged if it is opened. Therefore, if it is a gift or you are unsure, please request a sample of that same perfume so that you can sample it without opening it.