RETURNS:
At ZGO perfumery, our goal is to make sure that you're completely satisfied with your purchase. If for any reason you're not happy with your order, our customer service team is ready to assist you with an easy return.
We offer two types of return credit:
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For returned merchandise that is unopened, including any cellophane wrapping, and the merchandise is undamaged, you will receive a full refund minus the $12.95 return shipping charge.
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If you return opened, including any wrapping, or slightly used merchandise, you will receive a 50% refund minus the $12.95 return shipping charge.
If you are unsure of a perfume purchase, or it is a gift, we highly recommend adding a sample size of perfume to your order so that if it doesn't work the full-size product can be returned without opening it. Adding a sample is complimentary when using your full bottle sample credits, so please add it when in doubt!
Due to health code reasons, we cannot accept the return of tea products. And we do not accept the return of any item on sale, as their sales are considered final.
Please note that all returns must be made within 30 days of the purchase date.
If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team.
DAMAGED GOODS:
We have years of experience in packing and handling our merchandise to ensure that it arrives to you in the same condition it left our store. That's why we guarantee it will arrive to you in good condition. If it's not in good condition when you open the package, it's on us. On these rare occasions that something happens to your order, we're here for you! Please contact our helpful and friendly customer service team for a replacement. Please be prepared to provide a photo of the damaged product to help us process your replacement. We may ask that the damaged item be returned to us at no charge to you.
LOST MERCHANDISE:
One of the unfortunate facts of life is that e-commerce is plagued by fraudsters. That's why we ship most of our valuable goods with a signature required package at our own added cost. This service helps you avoid the porch thief and ensures that you receive your order safe and sound. Please take into account that you may be asked to sign for the receipt of your merchandise. When we ship your order, you should receive a tracking number to the email address you provided. If your package says "delivered" and you still haven't received it, please wait a day or two in case the delivery driver hasn't yet delivered it. After this, in the rare event you do not receive your package, please check with your family or friends to confirm it wasn't received on your behalf. If it is still missing, please contact the carrier for further assistance or to file a claim for a lost package.
UNDELIVERABLE MERCHANDISE:
When placing your order, please make sure your shipping address is correctly entered. If for some reason an order is returned as "undeliverable" or "refused," then don't worry - we've got you! We will reship your order to the correct address as per your instructions.
THANK YOU, THANK YOU!
We sincerely appreciate your business and strive to make you a satisfied and loyal ZGO customer. If you have any questions or concerns, please contact our customer service:
By email: CS@zgoperfumery.com
Or by telephone: (888) 789-4753