We hope that you will be delighted with your order. However, we understand sometimes circumstances change or a product isn't what you thought- So, if you are not satisfied- our customer service team is happy to help you with an easy return. When you return your merchandise there are two circumstances for a return credit:
If you return the merchandise unopened and in resalable condition: You receive a Full Refund, less the return shipping charge of $12.95
If you return the merchandise opened or slightly used: You will receive a Store Credit for the full amount, less the return charge of $12.95
For perfume, if you are not sure you will like it or it is a gift, please add a sample size to the order, so the perfume can be returned unopened. (A sample is complimentary when you add it using your full bottle sample credits- so please add the sample when unsure!). That's one of the advantages of shopping at ZGO- You can, "Try it, before you buy it!" - And never need to "blind buy" a perfume again.
We have years of experience in packing and handling our merchandise to insure that it arrives to you in the same condition it left our store. That's why we guarantee that it will arrive to you in good condition. If it's not in good condition when you open the package- it's on us. On these rare occasions, that something happens to your order- we're here for you! Please contact our helpful and friendly customer service team for a replacement. Please be prepared to provide a photo of the damaged product to help us process your replacement. We may ask that the damaged item be returned to us at no charge to you.
One of the unfortunate facts of life is that e-commerce is plagued by fraudsters. That is why we ship most of our valuable goods with a signature required package at our own added cost. This service helps you avoid the porch thief and insure you are not a victim and receive your order safe and sound. Please take into account you may be asked to sign for the receipt of your merchandise. When we ship your order, you should receive a tracking number to the email address you provided. If your package says "delivered" and you still haven't received it, please wait a day or two in case the delivery driver hasn't yet, in fact delivered it. After this, in the rare event you do not receive your package, please check with your family or friends to confirm it wasn't received on your behalf. If it is still missing, please contact the carrier for further assistance or in filing a claim for a lost package.
When placing your order, please make sure your shipping address is correctly entered. If for some reason an order is returned "undeliverable" or "refused", then don't worry- We've got you! We will reship your order to the correct address, as per your instruction.
THANK YOU, THANK YOU!
We sincerely appreciate your business and strive to make you a satisfied and loyal ZGO customer. If you have any questions or concerns, please contact our customer service:
By email: CS@zgoperfumery.com
Or by telephone: (888) 789-4753