Frequently Asked Questions

 

We hope the answers below help with your shopping at ZGO. If you can’t find the answer to your question here- our customer service staff are ready to help you by calling our toll free line at (888) 789-4753. Thank you for shopping on our website and we look forward to your continued business.  

 

ORDERING:

When will my order ship?           Generally, orders that are placed on our website by Noon weekdays, will ship that same day. Orders placed after Noon, or on weekends, will ship the next business day.

What about during Christmas? To insure the timely delivery of your Christmas holiday order, please place your order no later than December 16th.

How will I know you have received my order?          When you place your order, you will receive a confirmation email that your order has been placed. If you do not receive the confirmation, you may have entered your email address with a spelling error. Our customer service staff will be happy to send you another confirmation.

Can I shop on your website from outside the U.S.?           We currently do not ship outside of the United States.  

Do you have gift certificates?   Yes, we are pleased to offer gift certificates that can be purchased by clicking on the gift box icon at the top right of our homepage.

Will I have to pay sales Tax and how much?  

It depends: Since the Supreme Court ruled in the "Wayfair" case, we are required to collect sales tax only in certain states.

      We currently collect sales tax in the following states: California, Florida, Georgia, Illinois, Maryland, Michigan, Nevada, New Jersey, New York, North Carolina, Tennessee, Texas, Virginia, Washington and Wisconsin. Our website correctly calculates the sales tax due, consistent with the latest tax tables for the state and local jurisdiction. 

If you are ordering tea, then there is no sales tax charged, as per the allowances made by State laws. 

How can I add Gift Wrap to my order?            We are happy to provide gift wrapping service for those special occasions. To select the gift wrapping service, please choose “Add Gift Wrap” from the shopping cart, before checkout. You will then be provided our gift wrapping options.

SHIPPING:

How much is the shipping cost?           To all U.S.A. states and territories- we offer free shipping for any purchase of $75.00 or more; Otherwise, shipping is a flat $7.95.

 

How will I know my domestic order has been delivered securely?        All our orders are sent with delivery verification by the shipping courier. You will know your order was delivered by checking the tracking updates and noting that the package is verified as “delivered”. To protect your order of $150 or more, a signature will be required for delivery by the shipping courier.

How will I know that my shipment has been sent?              Once an order is shipped, you will receive an email with a tracking number. You will be able to track your package using this number by clicking on the link in your email.

What shipping carrier do you use?      We use either USPS or UPS for our shipments.

How long does it take for delivery?      All U.S. destinations take between two and five business days to arrive from the time we ship.

I need my order more quickly- What do I do?           If you need your order delivered more quickly, we are happy to help. Please select from the expedited shipping options on the checkout page.

 

Returns:

Can I return my purchase?         Yes- you can return your unopened and resalable item to us. However, due to health restrictions, we can not accept the return of food or tea items. 

How much will I get back for my return?         You will receive the full amount of your purchase, less shipping, credited to your original form of payment.

How do I return my purchase?              To return your purchase, please make sure it is unopened and in original condition. Carefully pack the return in the original box and send it to: ZGO Returns, 600 Castro Street San Francisco, CA. 94114

What if something is damaged in shipping?             If you receive a damaged or defective item, we are happy to replace that for you at no additional cost. Please call, or email, our customer service to arrange for the return of the damaged item and replacement.